Return & Refund Policy
If something arrives wrong or defective, we'll make it right. Here's exactly how exchanges, returns, and refunds work at Techzio.
7 days from delivery
•
Store credit on approved returns
•
No cash refunds
Return window
Requests must be made within 7 days of delivery.
Free
Wrong or defective item
Free replacement, no questions asked, no fee to you.
Rs. 150
Size, model or colour change
Send the item back first and cover a Rs. 150 return shipping fee.
Refund method
Approved returns are refunded as a store credit voucher — no cash refunds.
Not accepted
Change of mind
We don't accept change-of-mind returns — an exchange may still be available.
Eligibility
Unused item, original packaging, tags and invoice intact.
Exchange / Return Period
- All exchange or return requests must be made within 7 days of delivery. Requests made after this window can't be accepted.
Exchange Policy
- Incorrect or defective item: a free replacement will be provided at no cost to you.
-
Customer-initiated exchange (change of size, model, or colour), you'll need to:
- Send the product back to our warehouse address before a replacement is issued.
- Cover a return shipping fee of Rs. 150.
Return & Refund Policy
- Returns are accepted only when the item received is incorrect or defective.
- Once the returned item is received and verified, we issue a store credit voucher.
- Returns for change of mind are not accepted — our exchange policy above still applies in that case.
Note: No cash refunds are provided under any circumstance. All approved returns are settled as store credit.
Eligibility Criteria
To qualify for an exchange or return, your item must meet all of the following:
✓Item is unused and in its original condition
✓All original tags are still attached
✓Original invoice is included
✓Original packaging is intact
Full Summary Table
| Policy | Details |
|---|---|
| Exchange / Return Window | Within 7 days of delivery |
| Free Replacement | If the item is incorrect or defective |
| Customer-Initiated Exchange | Rs. 150 return shipping fee + item must be sent to our warehouse before replacement |
| Return & Refund | Only for incorrect / defective items — refunded as a store credit voucher |
| Not Accepted | Returns for change of mind |
| Eligibility | Unused, tags intact, invoice & original packaging included |
Need to start an exchange or return?
Our support team will confirm eligibility and share the warehouse address for your return.