Frequently Asked Questions
Quick answers about ordering, delivery, payments, and returns. Can't find what you're looking for? Message us on WhatsApp and we'll help directly.
Ordering
1 What products do you sell?
We specialize in mobile covers designed to fit a wide range of phone models, combining protection with style. New designs are added regularly, so check back often for the latest arrivals.
3 How do I place an order?
You can order directly through our website, or by messaging us on WhatsApp or social media with the product and your details. We'll confirm your order and share the estimated delivery time.
Delivery
2 Do you offer free delivery?
Yes, we offer completely free home delivery on all orders across Pakistan through our trusted courier partners β no hidden charges.
5 How long does delivery take?
Estimated delivery times are:
- Within city: 1β2 business days
- Within country: 2β5 business days
- Remote areas: 5β7 business days
Times may vary slightly due to weather, courier delays, or seasonal load.
6 Do you ship internationally?
Not at the moment. We currently ship within Pakistan only.
9 How can I track my order?
Once your order is dispatched, we'll share a tracking number via WhatsApp (when available), which you can use on the courier's tracking system to follow your parcel.
10 What should I do if the courier cannot reach me?
Please make sure your phone number and address are accurate and that you're available at the time of delivery. If the courier can't reach you and the parcel is returned, re-delivery may require reconfirmation from your side.
Payments
4 What payment methods do you accept?
We accept Cash on Delivery (COD) in most serviceable areas. Just make sure your address and phone number are accurate at checkout so the courier can reach you.
Returns & Refunds
7 What if I receive the wrong or damaged product?
Contact us right away with photos of the item. If the product is incorrect or defective, we'll arrange a free replacement β you won't be charged for it.
8 Do you offer returns or refunds?
Returns are accepted within 7 days of delivery for incorrect or defective items only, and are refunded as a store credit voucher (no cash refunds). Change-of-mind returns aren't accepted, but an exchange is available for a Rs. 150 return shipping fee. The item must be unused with tags, invoice, and original packaging intact.
Support
12 How can I contact customer support?
You can reach us by phone or WhatsApp at 0335-4025222 β our team is happy to help with orders, delivery, or anything else.
Still have a question?
Our team typically replies within a few hours on WhatsApp.